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FAQ
Placing your order HUD makes ordering a hassle-free experience! Just follow these simple steps to make your purchase:
1. Select the item(s) you want to buy from the products button.
2. Add the item(s) to your cart by clicking the 'add to cart' button.
3. 3. Your cart will be displayed at the upper right-hand side of the screen.
4. 4. To complete your order, click check out button below.
5. 5. Add your contact number, Address details and payment method, then click complete order. You will receive the order within 48HRS.
2.Please make sure to utilize any active promo codes that are currently available. You can enter them easily in the 'promotional code' box. In case you need any further assistance or advice regarding our products, feel free to get in touch with us directly through our online web form. Kindly refer to our opening hours and contact options for more details. After placing an order, you will receive a confirmation email. It is recommended that you carefully check the order and address details. If you find any incorrect information, please contact us immediately through the contact options. During the order process, I received an error code. What should I do now? I'm sorry to hear that! Error codes can be frustrating to deal with, and there are so many different things that could be causing them. Let's try if we can figure out what's going on and get everything back to normal for you. View our opening hours and contact options.
3. What steps should I take as I haven't received a confirmation yet? Your order confirmation may be delayed due to various reasons. To ensure you haven't missed it, please check your spam or junk folder of your email. However, if you still haven't received confirmation, please feel free to contact us and we'll investigate the matter for you. Take a look at our operating hours and ways to get in touch.
4. My products are still in the shopping cart; has my order been received? Sometimes, it may happen that even after successfully placing an order, the products remain visible in your shopping cart due to a technical error. However, once the order is packed and shipped, you will receive a confirmation email. In case you do not receive this email within a few hours of placing your order, please do not hesitate to contact our customer service team for assistance. Once your order is shipped, you will receive further communication from us, which will include your tracking information.
5. Can I change or cancel my order? Because online orders are processed instantly, most modifications cannot be made after they have been placed. However, within 30-60 minutes, we can cancel your entire order and issue a refund. The refund will take up to 3 business days to process. To cancel your order, please contact us, and a customer service representative will gladly assist you.
1. Select the item(s) you want to buy from the products button.
2. Add the item(s) to your cart by clicking the 'add to cart' button.
3. 3. Your cart will be displayed at the upper right-hand side of the screen.
4. 4. To complete your order, click check out button below.
5. 5. Add your contact number, Address details and payment method, then click complete order. You will receive the order within 48HRS.
2.Please make sure to utilize any active promo codes that are currently available. You can enter them easily in the 'promotional code' box. In case you need any further assistance or advice regarding our products, feel free to get in touch with us directly through our online web form. Kindly refer to our opening hours and contact options for more details. After placing an order, you will receive a confirmation email. It is recommended that you carefully check the order and address details. If you find any incorrect information, please contact us immediately through the contact options. During the order process, I received an error code. What should I do now? I'm sorry to hear that! Error codes can be frustrating to deal with, and there are so many different things that could be causing them. Let's try if we can figure out what's going on and get everything back to normal for you. View our opening hours and contact options.
3. What steps should I take as I haven't received a confirmation yet? Your order confirmation may be delayed due to various reasons. To ensure you haven't missed it, please check your spam or junk folder of your email. However, if you still haven't received confirmation, please feel free to contact us and we'll investigate the matter for you. Take a look at our operating hours and ways to get in touch.
4. My products are still in the shopping cart; has my order been received? Sometimes, it may happen that even after successfully placing an order, the products remain visible in your shopping cart due to a technical error. However, once the order is packed and shipped, you will receive a confirmation email. In case you do not receive this email within a few hours of placing your order, please do not hesitate to contact our customer service team for assistance. Once your order is shipped, you will receive further communication from us, which will include your tracking information.
5. Can I change or cancel my order? Because online orders are processed instantly, most modifications cannot be made after they have been placed. However, within 30-60 minutes, we can cancel your entire order and issue a refund. The refund will take up to 3 business days to process. To cancel your order, please contact us, and a customer service representative will gladly assist you.