Shipping Policy

All orders are shipped from ………………... via one of our courier services companies to anywhere in the World.

After you place an order, you will receive an email confirming that we have received your order and are processing it.

To keep you informed about the progress of your order, we will send further email notifications as we dispatch

Our goal is always to ship your order same-day, but depending on what time your order was placed and how busy we are, your order may take 2-5 business days to ship from the time you submit it.your order.

 

Shipping rates & delivery time

 

Shipping Zone	Shipping Fees (EGP)	Delivery time (Business days)
Zone 1
Zone 2
Zone 2

This Privacy Policy describes how our personal information is collected, used, and shared when you visit or make a purchase from hud-me.com

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your Name / Username, billing address, shipping address, payment information including credit card numbers, email address, Mailing Addresses, age, password and phone number.

We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: info@hud me.com or by visiting our website.

 

RETURNS

 HUD accepts returns of
products purchased directly from HUD via the Site only if all of the following
conditions are met:

- HUD must receive the items within 30 days of purchase; refunds will not be permitted after this time frame.

- You must enter your purchase order number, which you received while placing your transaction on the website.

- Dietary supplements and consumables: Dietary supplements and other consumable products may only be returned if they were purchased through hud-eg.com or Consumer Affairs and at least 75% of the product remains unused.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or
rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted

If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ………... and send your item to: ……………..

Shipping

To return your product, you should mail your product to: ……………...

Placing your order HUD makes ordering a hassle-free experience! Just follow these simple steps to make your purchase:
1. Select the item(s) you want to buy from the products button.
2. Add the item(s) to your cart by clicking the 'add to cart' button.
3. 3. Your cart will be displayed at the upper right-hand side of the screen.
4. 4. To complete your order, click check out button below.
5. 5. Add your contact number, Address details and payment method, then click complete order. You will receive the order within 48HRS.

2.Please make sure to utilize any active promo codes that are currently available. You can enter them easily in the 'promotional code' box. In case you need any further assistance or advice regarding our products, feel free to get in touch with us directly through our online web form. Kindly refer to our opening hours and contact options for more details. After placing an order, you will receive a confirmation email. It is recommended that you carefully check the order and address details. If you find any incorrect information, please contact us immediately through the contact options. During the order process, I received an error code. What should I do now? I'm sorry to hear that! Error codes can be frustrating to deal with, and there are so many different things that could be causing them. Let's try if we can figure out what's going on and get everything back to normal for you. View our opening hours and contact options.
3. What steps should I take as I haven't received a confirmation yet? Your order confirmation may be delayed due to various reasons. To ensure you haven't missed it, please check your spam or junk folder of your email. However, if you still haven't received confirmation, please feel free to contact us and we'll investigate the matter for you. Take a look at our operating hours and ways to get in touch.

4. My products are still in the shopping cart; has my order been received? Sometimes, it may happen that even after successfully placing an order, the products remain visible in your shopping cart due to a technical error. However, once the order is packed and shipped, you will receive a confirmation email. In case you do not receive this email within a few hours of placing your order, please do not hesitate to contact our customer service team for assistance. Once your order is shipped, you will receive further communication from us, which will include your tracking information.

5. Can I change or cancel my order? Because online orders are processed instantly, most modifications cannot be made after they have been placed. However, within 30-60 minutes, we can cancel your entire order and issue a refund. The refund will take up to 3 business days to process. To cancel your order, please contact us, and a customer service representative will gladly assist you.

Placing your order HUD makes ordering a hassle-free experience! Just follow these simple steps to make your purchase:
 1. Select the item(s) you want to buy from the products button.
2. Add the item(s) to your cart by clicking the 'add to cart' button.
3. 3. Your cart will be displayed at the upper right-hand side of the screen.
4. 4. To complete your order, click check out button below.
5. 5. Add your contact number, Address details and payment method, then click complete order. You will receive the order within 48HRS.

2.Please make sure to utilize any active promo codes that are currently available. You can enter them easily in the 'promotional code' box. In case you need any further assistance or advice regarding our products, feel free to get in touch with us directly through our online web form. Kindly refer to our opening hours and contact options for more details. After placing an order, you will receive a confirmation email. It is recommended that you carefully check the order and address details. If you find any incorrect information, please contact us immediately through the contact options. During the order process, I received an error code. What should I do now? I'm sorry to hear that! Error codes can be frustrating to deal with, and there are so many different things that could be causing them. Let's try if we can figure out what's going on and get everything back to normal for you. View our opening hours and contact options.
3. What steps should I take as I haven't received a confirmation yet? Your order confirmation may be delayed due to various reasons. To ensure you haven't missed it, please check your spam or junk folder of your email. However, if you still haven't received confirmation, please feel free to contact us and we'll investigate the matter for you. Take a look at our operating hours and ways to get in touch.

4. My products are still in the shopping cart; has my order been received? Sometimes, it may happen that even after successfully placing an order, the products remain visible in your shopping cart due to a technical error. However, once the order is packed and shipped, you will receive a confirmation email. In case you do not receive this email within a few hours of placing your order, please do not hesitate to contact our customer service team for assistance. Once your order is shipped, you will receive further communication from us, which will include your tracking information.

5. Can I change or cancel my order? Because online orders are processed instantly, most modifications cannot be made after they have been placed. However, within 30-60 minutes, we can cancel your entire order and issue a refund. The refund will take up to 3 business days to process. To cancel your order, please contact us, and a customer service representative will gladly assist you.